Frequently asked questions
Can I watch straight after buying? +
Yes. Once your payment is complete we activate your membership and email your login details — usually within minutes during opening hours. Then download the Digiturk Play app and start watching.
Which devices can I watch Digiturk Play on? +
- Smart TVs (Samsung, LG, Sony, Philips and more)
- Amazon Fire TV (Stick, Stick 4K, Cube)
- Apple TV and Android TV
- Smartphones and tablets (iOS and Android)
- Computers
You can sign in anywhere, but you can watch on only one device at a time.
Can I watch on my TV and phone at the same time? +
No. A membership can be watched on one screen at a time. If you sign in on your phone while watching on TV, the TV stream stops.
Will the stream freeze or buffer? +
Digiturk Play uses adaptive streaming: it measures your internet speed in real time and picks the best quality for your connection, so the stream keeps playing without interruption.
When will my order be dispatched and how long does delivery take? +
Orders placed before 3pm are dispatched the same working day; later orders go out the next working day. Delivery usually takes 2–3 working days after dispatch. UK delivery is £12, and free on orders of £300 or more.
How do I renew my package? +
We email and text you before your package expires with a one-click renewal link. You can also sign in to your account at any time and press Renew now.
I forgot my password — how do I sign in? +
You don't need a password: enter your email on the sign-in page and we will send you a one-time code. You can also reset your password from the same page. For your Digiturk Play login details, contact us.
How do I run Easy Setup on my satellite receiver? +
- Press Menu or OPTS on your remote, go to Setup and press OK.
- Choose Easy Setup and press OK. Wait while the channels are installed.
- When you see "Press OK to install", press OK, then press Exit/Back until you leave the menus.
Under Menu › Setup › Advanced Setup you can check the signal level. If it shows 0%, your dish may be damaged or misaligned. Keep your receiver software up to date via Menu › Settings › Setup › Search for new software.
Still have a question?
Contact us